Refund policy
Made-to-Order, Made for You
At LYNGE, every product is made specifically for you, only after your order is placed. We operate on a made-to-order basis to reduce waste and ensure that every piece reflects the care and intention behind our brand.
No Returns or Exchanges for Change of Mind
Because all items are custom-printed and produced individually, we are unable to accept returns or exchanges due to:
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Incorrect sizing selected
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Change of mind
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Preference for a different color or design
We encourage you to review size guides and product details carefully before completing your purchase. If you have any questions prior to ordering, please contact us, we're happy to help.
Damaged, Defective, or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at info@lyngewear.com with the following information:
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Your order number
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A clear photo of the item and the issue
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A brief description of the problem
Once confirmed, we will offer a replacement or a full refund — whichever you prefer.
Refund Process
If a refund is approved, it will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider, but typically take 5–10 business days after the refund is initiated.
Need Help?
If you’re unsure whether your issue qualifies for a refund or replacement, feel free to contact us. We’re committed to making sure you receive a product that meets the standards of quality and care we stand for.